e-GA PRAISES TANESCO’S DIGITAL SERVICE DELIVERY TRANSFORMATION





📌 Impressed by how TANESCO uses technology and social media to provide better services to citizens

Experts from the e-Government Authority (e-GA) have praised TANESCO for its remarkable achievements in using technology to improve customer service delivery, a move that has increased efficiency and enabled the public to receive services more quickly.

Speaking during a visit to TANESCO’s Call Center on July 23, 2026, the experts said they were impressed by the digital systems used by the electricity utility to receive, track, and resolve customer challenges. They also commended TANESCO’s use of social media platforms to share information and receive feedback from customers in real time.

TANESCO Customer Service Manager, Shamu Lameck, said the visit provided an opportunity for experience sharing and to showcase the progress the company has made in using technology to enhance customer services.

He added that TANESCO’s recognition as a learning center by various institutions demonstrates the success of the company’s efforts in strengthening digital services and improving customer experience.

The e-GA visit is part of ongoing engagements by various institutions and stakeholders visiting TANESCO’s Call Center to learn best practices in delivering efficient services to the public.

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