TANESCO URGED TO DEVELOP NEW TECHNOLOGIES TO IMPROVE CUSTOMER SERVICES





Deputy Minister for Energy, Hon. Salome Makamba, has directed TANESCO to continue conducting research and developing new technologies that will simplify the provision of services to customers across the country.

She said the world is changing rapidly and the utility company must keep pace with technological advancements in order to improve efficiency and reach more citizens with ease.

Speaking during the opening of the annual meeting for TANESCO Public Relations and Customer Service Officers held in Dodoma Region, Hon. Salome said wider use of digital systems and artificial intelligence would help improve communication and reduce challenges faced by citizens when seeking electricity services.

She also instructed the institution to improve procurement systems for equipment and enhance the capacity of customer service centres in order to reduce delays in service delivery.

She noted that such measures would help improve operational efficiency and bring satisfaction to citizens who depend on TANESCO services every day.

Hon. Salome further emphasized the importance of cooperation among various departments within the institution, including ICT, distribution and customer service divisions. She said quality service delivery depends on strong collaboration among all employees to ensure wananchi’s challenges are resolved on time.

In addition, she urged the officers to continue promoting the use of clean cooking energy through digital platforms and social groups in order to reach more citizens. She said the use of electricity as clean energy is safe, affordable and plays a significant role in national development.

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