TANESCO CONDUCTS PROFESSIONAL INSPECTION OF ELECTRICITY METERS, FINDS THEM TO BE WORKING PROPERLY




📌 Following complaints from some customers on social media and in the media

📌 Source of the problem found to be worn-out internal house wiring and improper electricity use

📌 TANESCO to intensify public education on efficient use of electricity

The Tanzania Electric Supply Company (TANESCO) has conducted a professional inspection of electricity meters belonging to some customers who had raised complaints on social media, in Tabata Kimanga and Kimara Suka areas in Dar es Salaam.

The complaints had been circulating on social media platforms and in the media, with some citizens claiming that electricity units were being used up unusually fast without any clear reason.

The inspection was carried out on January 27, 2026, led by the Acting Director of Communications and Customer Services at TANESCO, Ms. Irene Gowelle, together with a team of technical experts. The aim was to identify the real source of the problem and verify the performance and accuracy of customers’ electricity meters.

Inspection Findings

After professional testing, TANESCO established that all inspected meters were safe and functioning correctly, contrary to claims that the meters were faulty.

However, the inspection revealed that the main causes of rapid electricity loss among the inspected customers were worn-out internal electrical wiring, which led to electricity leakage without the users’ awareness.

In addition, improper use of electricity was found to significantly contribute to the problem.

Speaking about the exercise, Ms. Gowelle said:

“After noticing an increase in complaints, we found it necessary to visit some of the affected customers directly. We conducted professional inspections, switched off electrical appliances, and monitored meter readings, but the units continued to decrease. This confirmed that the problem was within the internal house wiring systems, not the meters.”

In one house in Tabata, the inspection found that worn-out wiring caused a loss of approximately two electricity units, leading the customer to spend more than 30,000 Tanzanian shillings extra per month compared to actual consumption.

Meanwhile, at a customer’s house in Kimara Suka, the inspection team observed inefficient electricity use, including leaving lights on during the day, which was cited as a contributing factor to fast depletion of electricity units.

Customers Inspected

Among the customers inspected was Devotha Kihwelo, a journalist from Mwananchi Newspaper and a resident of Tabata, whose online report prompted TANESCO to take action. The investigation revealed that the house he was living in had long-standing wiring faults that caused electricity leakage.

Other customers inspected were John Vincent from Tabata Kimanga and Crispin Mizambwa from Kimara Suka.

For them, the inspection confirmed that their meters had no technical problems, and their average daily consumption of 2–3 units matched the electrical appliances they were using.

Based on these findings, TANESCO concluded that the claims of electricity disappearing without reason were not caused by faulty meters, and that the meters were safe and operating properly.

Advice to Customers

TANESCO has educated customers that factors contributing to rapid electricity consumption include:

Worn-out internal house wiring

Improper or careless use of electricity

Use of old, outdated, or inefficient electrical appliances

Failure to use energy-efficient technologies

Ms. Gowelle advised customers to conduct a simple self-check before submitting complaints:

“Customers should switch off all electrical appliances, record their unit balance, wait for at least four hours, then check again. If the units have decreased, they should contact TANESCO for inspection. If they have not decreased, then the issue is not the meter but their appliance usage or worn-out internal wiring.”

Call to the Public

TANESCO has called on all customers experiencing rapid electricity depletion to contact the company directly for assistance, rather than relying on or spreading unverified information, so that professional inspections can be carried out and proper solutions provided to help customers avoid unnecessary costs.

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