TANESCO Unveils Smart Electricity Meters, Marking a New Digital Era in Power Services




The government, through the Ministry of Energy, has officially launched Smart Electricity Meters, a milestone described as the beginning of major reforms in the delivery of electricity services in the country. The event took place at the Mwalimu Julius Nyerere International Convention Centre (JNICC) in Dar es Salaam under the theme “Smart Luku, Pay and Use Instantly.”


Speaking during the launch, Minister for Energy Deogratius Ndejembi said the Smart Meters are a significant step forward for the utility and its customers, as they will reduce inconveniences, enhance efficiency, and improve trust in the delivery of electricity services nationwide.


He explained that the new meters will enable customers to receive timely notifications when their electricity is running low, recharge from anywhere without needing to be at home, and benefit from improved safety through a digitalized system.


Minister Ndejembi noted that TANESCO serves more than 5.5 million customers; therefore, the meter transition will be implemented in phases based on the needs of each region. He instructed that the distribution of the new meters be fast-tracked across all regions, especially in areas where customers frequently face challenges.


He also directed TANESCO to develop a dedicated mobile application that will integrate all of the company’s services to simplify access to information, payments, and customer support. Additionally, he emphasized the importance of continuous public awareness campaigns to ensure citizens understand how to use the new system effectively.


Stressing the need for technological progress, Minister Ndejembi stated:


> “TANESCO must keep up with technological advancements. It is unacceptable for ICT to advance globally while we continue using outdated systems.”




For his part, TANESCO’s Managing Director, Lazaro Twange, stated that the Smart Meters can store electricity usage data for up to 13 months—a feature that will help resolve issues such as incorrect electricity purchases, identify consumption patterns, and improve the utility’s responsiveness to customer inquiries.


He added that the new meters enable TANESCO to disconnect or restore electricity remotely and target specific customers without affecting others. The enhanced system also detects tampering more quickly than before. One of the greatest advantages for customers, he noted, is that electricity is loaded directly into the meter immediately after purchase—without needing a token or remote device—eliminating inconveniences caused by dead batteries or delayed transfers.


Dar es Salaam Regional Commissioner Albert Chalamila said that out of TANESCO’s more than 5.5 million customers, over 1.5 million are in Dar es Salaam, making the region the focal point of the first implementation phase.


The launch marks a new digital era in electricity management and usage in the country, with the government promising continued system and technological improvements to enhance efficiency and reduce customer challenges.

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